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We firmly believe in the excellence of our service. To alleviate any concerns about its quality, we encourage you to experience a ONE-DAY TRIAL at absolutely no cost. Take the time to explore it for a full day, and if you find it to be of satisfactory quality, consider making a purchase from TiVistation.

It’s essential to note that while we extend a full refund within 3 days of your purchase, refunds are not applicable for IPTV Trials. We strongly advise you to test our service before committing to a purchase, ensuring a seamless experience for both you and us without the need for refund requests.

Your satisfaction is our paramount concern. Should you encounter any technical or sales issues, please don’t hesitate to reach out to our dedicated support team. However, if the service doesn’t align with your needs and efforts with our support staff don’t resolve the issues, we’re committed to making it right.

Your understanding is crucial to our service policies. We are committed to addressing and resolving technical issues promptly. Refunds, however, are contingent upon our attempts to assist you. If we can’t resolve the issue within 48 hours or if there’s a 48-hour downtime, a refund will be processed.

For full refunds, please initiate within 3 days of the purchase; thereafter, partial refunds will be considered. Credit card refunds typically take 7 to 14 working days, but in rare cases, it may extend up to 90 days. It’s important to note that we are not responsible for these delays as we are the IPTV service provider, not the payment processor.

Complete refunds are applicable only within the initial 3 days of purchase. Subsequent refund requests will be processed partially based on the remaining subscription period. Our TiVistation support team will be in touch in all refund cases.

While we value insights into areas for improvement, follow the steps below for a full refund within 3 days of your purchase date.

  • Reach out via chat support, ticket system, or email for a refund request.
  • Utilize the same email address associated with your service purchase.
  • Include your invoice number for a swift processing of your refund.

It’s important to note that once a refund is requested, future subscriptions to our service won’t be possible.

Your satisfaction is our commitment, and we appreciate your trust in TiVistation.